Host/Hostess

Vanderbilt University Medical Center•Nashville, TN

19h•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Host/Hostess to join the VUH Nutrition Pt Svcs Ancil team in Nashville, Tennessee. This role is responsible for leading, monitoring, and auditing all activities for patient meal service on nursing units. The Host/Hostess will administer established policies and procedures to ensure efficient and effective operations, and communicate effectively with staff, nursing personnel, and patients. VUMC is dedicated to an environment where everyone can thrive, and where uniqueness is celebrated. The mission is to advance health and wellness through patient care, education, and research.

Requirements

High School Diploma or GED
Relevant Work Experience
Less than 1 year of experience
Hosting & Reception (Intermediate): Demonstrates mastery of hosting and reception in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.
Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discusses options with customer for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences and creates business opportunities. Negotiates with customers for changes in service levels, understanding the business rationale for those changes. Deals with unexpected customer demands smoothly and without conflict.
Medical Terminology & Documentation (Fundamental Awareness): Has limited experience, training, direct exposure, or past experience working with medical terminology and documentation.
Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Nice To Haves

Food Services Supervision (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate food services supervision in practical applications of moderate difficulty.

Responsibilities

Monitors compliance with all quality standards and procedures by staff within assigned area.
Coordinates operational tasks and resolve problems to ensure timely and efficient service.
Coordinates activities and problem resolution with nursing staff and patients, serve as liaison to ensure satisfaction with services.
Performs non-routine tasks that significantly impact team's performance with minimal guidance.
Conducts research and analysis to solve some non-routine problems.
Provides informal guidance and support to less experienced team members.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.