Host/Hostess - Hard Rock Cafe

Hard Rock International•Sacramento, CA

1d•Onsite

About The Position

The incumbent in this position is responsible for greeting guests and arranging for prompt seating. The incumbent is responsible for ensuring that guests feel welcome and comfortable in accordance with Hard Rock service standards. This role creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. The Host/Hostess greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere. They provide information on all aspects of Hard Rock’s services and facilities to guests, quote accurate waiting times and handle guest waiting lists or reservations in accordance with established procedures. In front-of-house areas, they greet guests in a friendly, courteous manner and answer inquiries before completing requests, ensuring guest satisfaction. The role may also involve providing clean china, silverware and glassware upon request, setting up tables with dishes, linen, flatware, etc., and attending to customer’s needs/requests, such as refilling beverages and condiments. They may also assist wait staff with tray service as needed.

Requirements

Two months of on-the-job training or through related cashier or host experience.
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be eighteen (18) years of age.
Excellent customer service skills.
Ability to present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Ability to communicate effectively with all levels of employees and guests.
Ability to restock needed materials and retrieve dropped items.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
Provides information on all aspects of Hard Rock’s services and facilities to guests.
Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction.
May provide clean china, silverware and glassware upon request from customers.
May sets up tables with dishes, linen, flatware, etc.
Attends to customer’s needs/requests, i.e., refilling beverages, condiments.
Assists wait staff with tray service as needed.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Other duties as assigned.