General Manager, Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa•Atlanta, GA

17h•Onsite

About The Position

The General Manager is the senior business leader in the cafe responsible for upholding all brand standards and core values, while meeting or exceeding Hard Rock’s business objectives. Responsible for asset management of the entire facility, the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.

Requirements

Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations
Strong leadership and interpersonal skills
Must possess strong communication and listening skills, excellent speaking, reading and writing
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization
Fluency in English required
Genuine enthusiasm and aptitude for serving people
Excellent verbal and written communication skills
High level of business acumen and common sense
Demonstrates strong problem solving skills through ability to diagnose and implement solutions

Nice To Haves

Bachelor’s Degree in HRM or Culinary preferred
Multiple language abilities a plus

Responsibilities

Demonstrate the ability to grow the business by generating consistent year-over-year entrée count
Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock’s brand standards and core values
Attain a level of top-line sales performance that ranks as #1 in your market place competitive set
Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and opportunities
Empower your team with a consistent mission regarding cafe goals to achieve desired results
Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand standards
Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe
Champion change, ensuring all local and company initiatives are implemented successfully
Foster an environment of customer advocacy in which all team members put the guest first in every interaction
Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking system
Be responsive and hospitable to guest feedback from all sources, including social media and surveys
Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact
Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance
Actively nurture your team’s development and advancement along well-defined career paths
Consistently demonstrate that you have an enduring passion for your own continuous learning and professional development