Outlet Host/Hostess - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa•Bristol, TN

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: POSITION SUMMARY: The incumbent in this position is responsible for greeting guests and arranging for prompt seating. The incumbent is responsible for ensuring that guests feel welcome and comfortable in accordance with Hard Rock Bristol service standards. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere. Provides information on all aspects of Hard Rock Bristol services and facilities to guests. Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction. May provide clean china, silverware and glassware upon request from customers. May sets up tables with dishes, linen, flatware, etc. Attends to customer’s needs/requests, i.e., refilling beverages, condiments. Assists wait staff with tray service as needed. Attend and participate in meetings, completing follow up as assigned. Perform work regularly and predictably. Other duties as assigned. NON-ESSENTIAL FUNCTIONS: Attend seminars when needed. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations. Must successfully pass background check. Must successfully pass drug screening. Must be twenty-one (21) years of age. KNOWLEDGE OF: Excellent customer service skills. Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. ABILITY TO: Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Be flexible to work varying shifts and time schedules as needed. Ability to communicate effectively with all levels of employees and guests. Ability to restock needed materials and retrieve dropped items. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Requirements

These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience.
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty-one (21) years of age.
Excellent customer service skills.
Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Be flexible to work varying shifts and time schedules as needed.
Ability to communicate effectively with all levels of employees and guests.
Ability to restock needed materials and retrieve dropped items.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment
responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Greets guests in a friendly, courteous manner and arranges for seating
monitors room atmosphere.
Provides information on all aspects of Hard Rock Bristol services and facilities to guests.
Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction.
May provide clean china, silverware and glassware upon request from customers.
May sets up tables with dishes, linen, flatware, etc.
Attends to customer’s needs/requests, i.e., refilling beverages, condiments.
Assists wait staff with tray service as needed.
Attend and participate in meetings, completing follow up as assigned.
Perform work regularly and predictably.
Other duties as assigned.