Outlet Server - Hard Rock Cafe

Hard Rock Hotel & Casino OttawaCincinnati, OH

About The Position

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Requirements

  • High School diploma or equivalent.
  • Follows all food safety & sanitation procedures.
  • In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card
  • Remaining calm in a hectic, fast-paced atmosphere.
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
  • Displaying a positive and outwardly friendly attitude toward guests.
  • Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Responsibilities

  • Taking guests’ orders.
  • Running food.
  • Handling cash & other forms of payment.
  • Making proficient sales transactions - using a point-of-sale system.
  • Properly checks I.D.s – for guests who appear to be under the legal drinking age.
  • Demonstrating responsible alcohol service.
  • Demonstrating impeccable product knowledge.
  • Suggestive selling - using proven techniques.
  • Answering questions - accurately and politely.
  • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
  • Maintaining a clean & organized station – including pre-bussing & table maintenance.
  • Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
  • Demonstrating knowledge of all table/station numbers.
  • Directing guests to areas & restrooms.
  • Creating memorable experiences.
  • Entertaining guests to create “Raving Fans.”

Benefits

  • Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
  • To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

501-1,000 employees

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