Host/Hostess - OC

San Manuel Band of Mission Indians•Las Vegas, NV

20h•Onsite

About The Position

Reporting to the Restaurant Manager and Assistant Manager, the Host/Hostess is a high visibility position that plays a vital role in ensuring that Guests feel welcome, respected, appreciated, and cared for during their time at our restaurant. Our Host/Hostess must emotionally connect with Guests, collect information about Guests’ dining experience/preferences, and effectively communicate with our service team and management.

Requirements

High volume restaurant management or supervisory experience required
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
High school diploma or equivalent
Two (2) years of related experience
Work varied shifts, to include weekends and holidays
Alcohol Awareness Card
Health Card
Minimum age requirement is 21
One (1) year of Food & Beverage Cashier or equivalent experience in a cash handling position.
Experience in a high volume food outlet.
Experience with touch screens.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, employees, and guests.
Prolonged sitting or standing and mobility.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions
Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
Eye/hand coordination.
Use of standard office equipment.
May be required to work evening, weekends, and holiday shifts.
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

Nice To Haves

Experience working in a similar resort setting preferred.
Experience working in a similar resort setting.

Responsibilities

Greet guests promptly as they enter the restaurant
Assist the Captains, Assistant Food Servers, Bartenders and Food Service Runners as it relates to guest contact and table information
Escort guests to tables using established rotation criteria
Keep abreast of all Casino venues, hours of operation and menus
Using Open Table, manage incoming reservations and venue floor
Check availability on a continuous basis
Convey special orders, cake orders, and special requests information to management
Communicate the needs of the guests to the kitchen and management
Inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to Restaurant Reservations at end of shift
Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
Answer the telephone and facilitate guest requests
Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
Operate POS system.
Handle money and credit transactions.
Notify manager on duty of any guest concerns.
Perform other job-related duties as requested.
Perform other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.