Host/Hostess $16.50 + tips

Westwood Country Club•Austin, TX

5d•Onsite

About The Position

The Host/Hostess position is responsible for greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. This role requires solid organizational and people skills to ensure guests have a positive dining experience from arrival to departure. Service employees must excel in a fast-paced food service environment with a positive attitude and exceptional customer service. The position requires a friendly and upbeat attitude, a customer-first approach, and the ability to work quickly and accurately to maintain a clean and welcoming dining environment. Hosts must be able to think through problems, handle unexpected situations, multi-task, and proactively recognize when customers need assistance. This is a non-exempt, hourly position requiring a flexible schedule.

Requirements

Excellent communication and interpersonal skills
Strong organizational and time management abilities
Ability to work well under pressure in a fast-paced environment
Positive and enthusiastic attitude
Ability to listen and speak clearly and concisely to maintain proper, effective communication with all members and staff.
Be able to problem-solve.
Establish and uphold effective working relationships with others.
Work quickly and accurately, both independently and as a part of a team.
Exercise good judgment, perform detailed tasks; understand, and follow written and verbal instruction.
This position routinely requires sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, holding, twisting, reaching, climbing stairs/ladders, and the ability to lift at least fifty (50) pounds.

Nice To Haves

Previous experience in a customer service role is preferred, but not required.

Responsibilities

Warmly welcome members and guests upon arrival, providing a positive and memorable first experience.
Efficiently handle reservation inquiries, updates, and cancellations.
Create and maintain accurate reservation lists using Open Table.
Assign tables based on guest preferences and availability, ensuring a smooth dining experience.
Answer incoming calls promptly and professionally, providing assistance and information.
Contact guests to confirm reservations, ensuring a timely and accurate record.
Assist with occasional tasks such as refilling water glasses to support servers and maintain a pleasant dining environment.
Assist in running food when necessary.
Set tables with silverware, glassware, and other items; prepare and clean dining room areas.
Collect trash from dining room, kitchen and other specified areas after service.
Dust chairs before and after meals, clean highchairs after every use, keep ice bins and buckets filled, and set-up, empty, and fold napkins and breadbasket folds.
Clean up spills, broken service ware and attend to similar problems during service with minimal disruptions to members dining.
Assist the Dining Room Captain, servers, and other employees in assuring that the Club’s policies and procedures are consistently followed.
Assist banquet personnel in set-up, provide service, and clean up after banquet functions.
Attend trainings and meetings; move tables and chairs as needed.
Re-set tables for the next meal; help maintain a fully stocked buffet; perform other appropriate busser duties as assigned.
Use discretion, work independently and as a team, and take initiative.
Knowledge of proper table service etiquette, event set-up, table sizes and the appropriate use of space, and knowledge of the table settings for formal daytime and evening events.
Knowledge and experience working in fine dining establishments.