Host/Hostess $16.50 + tips

Westwood Country Club•Austin, TX

5d•$0 - $17•Onsite

About The Position

Host responsibilities include greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. This position can but full time a Service employees must excel in a fast-paced food service environment and have a positive attitude while providing exceptional customer service. Must present a friendly and upbeat attitude; maintain a customer-first approach. Work quickly and accurately to ensure a clean, welcoming dining environment. Think through problems and/or unexpected situations; multi-task and recognizing when customers need plates cleared or drinks refilled without being asked (be proactive). This is a non-exempt, hourly position which requires a flexible schedule Full-time positions are primarily focused on evening/night shifts. Weekend availability is required, along with availability to work major holidays. Part-time positions require availability on Thursdays, Fridays, and Saturdays, including major holidays.

Requirements

Excellent communication and interpersonal skills
Strong organizational and time management abilities
Ability to work well under pressure in a fast-paced environment
Positive and enthusiastic attitude
Ability to listen and speak clearly and concisely to maintain proper, effective communication with all members and staff.
Be able to problem-solve.
Establish and uphold effective working relationships with others.
Work quickly and accurately, both independently and as a part of a team.
Exercise good judgment, perform detailed tasks; understand, and follow written and verbal instruction.

Nice To Haves

Previous experience in a customer service role is preferred, but not required

Responsibilities

Warmly welcome members and guests upon arrival, providing a positive and memorable first experience
Efficiently handle reservation inquiries, updates, and cancellations. Create and maintain accurate reservation lists
Assign tables based on guest preferences and availability, ensuring a smooth dining experience
Answer incoming calls promptly and professionally, providing assistance and information to callers
Contact guests to confirm reservations, ensuring a timely and accurate record.
Assist with occasional tasks such as refilling water glasses to support our servers and maintain a pleasant dining environment
Assisting in running food when necessary
Set tables with silverware, glassware, and other items; prepare and clean dining room areas
Collect trash from dining room, kitchen and other specified areas after service
Dust chairs before and after meals, clean highchairs after every use, keep ice bins and buckets filled, and set-up, empty, and fold napkins and breadbasket folds
Clean up spills, broken service ware and attend to similar problems during service with minimal disruptions to members dining
Assist the Dining Room Captain, servers, and other employees in assuring that the Club’s policies and procedures are consistently followed
Assist banquet personnel in set-up, provide service, and clean up after banquet functions
Attend trainings and meetings; move tables and chairs as needed
Re-set tables for the next meal; help maintain a fully stocked buffet; perform other appropriate busser duties as assigned
Knowledge of the Club’s high standards for service and operating procedures
Use discretion, work independently and as a team, and take initiative
Knowledge of proper table service etiquette, event set-up, table sizes and the appropriate use of space, and knowledge of the table settings for formal daytime and evening events
Knowledge and experience working in fine dining establishments