Host/Hostess

Nick's Fish House • Baltimore, MD

167d • Onsite

About The Position

The Host/Hostess is the first point of contact for guests, setting the tone for a welcoming and memorable dining experience. This role requires friendliness, organization, and teamwork to ensure smooth operations at the front door and dining room. As a Host/Hostess at Nick's, you'll greet and seat guests, manage reservations, assist with food running, and help maintain cleanliness throughout the restaurant. At Nick's Fish House, teamwork isn't just encouraged-it's essential to who we are. Every guest's experience is a shared responsibility, and we work together to ensure outstanding hospitality at all times. Regardless of your role, you'll be part of a team-service approach, which means supporting colleagues by assisting where needed to create a seamless guest experience, prioritizing communication and collaboration to keep operations running smoothly, and taking initiative and stepping in to help teammates, knowing they'll do the same for you. Maintaining a positive, guest-focused attitude that reflects our commitment to Excellence, Teamwork, and Respect. No matter your title, we believe in lifting each other up and delivering exceptional service as a team-because that's what makes Nick's a great place to work.

Requirements

• A friendly, welcoming personality with strong communication skills.
• Ability to manage and maintain reservations on a digital platform.
• Ability to multi-task and stay organized in a fast-paced environment.
• Willingness to assist in various FOH tasks as needed.
• Willingness to work a flexible schedule, including days, nights, weekends, and holidays.
• Stand and walk for extended periods (6-10 hours per shift).
• Navigate a busy dining area while maintaining a welcoming and professional demeanor.
• Lift and carry small trays, menus, and other materials weighing up to 20 lbs.
• Perform repetitive motions such as bending, reaching, and handling seating charts or reservation systems.
• Engage with guests and team members in a lively, high-energy atmosphere.

Nice To Haves

• Previous experience in hospitality or restaurant settings is a plus but not required.

Responsibilities

• Greet guests with warmth and enthusiasm, setting a positive tone.
• Manage the waitlist and reservations efficiently.
• Seat guests according to table availability and flow of service.
• Assist with running food, bussing tables, and maintaining cleanliness.
• Answer phone calls and provide guests with information about the restaurant and wait times.
• Work as part of a team-service approach, collaborating with colleagues to maintain a stress-free and engaging work environment.
• Maintain a positive attitude and professional demeanor, embodying Nick's values of Excellence, Teamwork, Respect, and Accountability.

Benefits

• Competitive pay
• Flexible scheduling for work-life balance
• Team-driven culture where your contributions matter.
• Growth and advancement opportunities-we love promoting from within!
• Medical, dental, and vision insurance for eligible employees.
• Employee discounts on meals and apparel.
• A fun, dynamic work environment where teamwork and respect are at the heart of everything we do.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed