Host/Hostess - Part Time

Detroit Athletic Club•Detroit, MI

5d•Onsite

About The Position

Greeting and escorting members and their guests to tables. Answering the telephone, taking reservations per The Gallery & Fresco Standards and Procedures. Maintaining a courteous and efficient presence at the door to provide members and their guests with an elegant dining experience.

Requirements

Knowledge of appropriate table settings and service ware.
Knowledge of restaurant operations, to include proper staffing levels, member relations and etiquette.
Ability to read, write, and speak the English language sufficiently to understand menus, record orders, and communicate with members and guests on reservation details and special requests.
Ability to move throughout a crowded dining room to seat guests.
Ability to remember, recite, and promote the variety of menu items.
Ability to effectively deal with member and guest complaints and concerns in a courteous and professional manner (carefully listening to the nature of the concern, demonstrating empathy and providing a positive, proactive solution).
Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
Ability to obtain any Club-required certification or licenses (Ex: TiPs certification)

Nice To Haves

Prior hospitality experience (fine dining specifically) is preferred

Responsibilities

Understand and implement The Gallery | The Fresco’s statement of purpose and service guarantees.
Understand and adhere to the Club attendance policy
Meet and greet guests as they arrive at the podium, escort the party using the host’s name, presenting menus per the “Steps of Service”
Maintain OpenTable reservations and floor plan so that management and servers know which members are seated where
Look ahead in Open Table for reservation conflicts, timing, events, etc. for managers to ensure tables are properly timed
Understand and implement the “House Rules” for proper attire, cell phone usage and business meetings throughout the dining room (report any violation to management immediately)
Take reservations per The Gallery | The Fresco Standards and Procedures
Directs all calls to appropriate departments if you cannot accurately answer a question
Follows the service rules of etiquette
Assists members, guests, and co-workers in a friendly and courteous manner
All employees are expected to comply with all Club (and Gallery & Fresco specific) standards and procedures upon hire to maintain safe and efficient operations. Employees who violate Club (and Gallery & Fresco specific) standards and procedures will be subject to disciplinary action up to and including termination.
Maintain an open line of communication between members and their guests, management, and line employees
Assist in the training of newly hired employees
Knowledgeable about Club amenities and offerings
Knowledgeable about daily events at The Club