Host/Hostess

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Host/Hostess to join their Nutrition Patient Services team. This role is responsible for leading, monitoring, and auditing all activities related to patient meal service on nursing units. The position ensures efficient and effective operations by administering established policies and procedures and maintaining effective communication with staff, nursing personnel, and patients. VUMC is a leading institution in Nashville, Tennessee, focused on advancing health and wellness through patient care, education, and research, fostering an environment where expertise is valued and individuals can thrive.

Requirements

Hosting & Reception (Intermediate): Demonstrates mastery of hosting and reception in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.
Food Services Supervision (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate food services supervision in practical applications of moderate difficulty.
Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discusses options with customer for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences and creates business opportunities. Negotiates with customers for changes in service levels, understanding the business rationale for those changes. Deals with unexpected customer demands smoothly and without conflict.
Medical Terminology & Documentation (Fundamental Awareness): Has limited experience, training, direct exposure, or past experience working with medical terminology and documentation.
Relevant Work Experience
Less than 1 year experience
High School Diploma or GED

Responsibilities

Monitors compliance with all quality standards and procedures by staff within assigned area.
Coordinates operational tasks and resolves problems to ensure timely and efficient service.
Coordinates activities and problem resolution with nursing staff and patients, serving as a liaison to ensure satisfaction with services.
Performs non-routine tasks that significantly impact team's performance with minimal guidance.
Conducts research and analysis to solve some non-routine problems.
Provides informal guidance and support to less experienced team members.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.