Host/Hostess

BallenIsles Country Club•Estero, FL

3d•Onsite

About The Position

Verdana Village in Estero, Florida, is hiring a part-time Host/Hostess for its restaurant. The role welcomes and seats guests, helps ensure friendly, attentive, and efficient dining-room service, and supports service staff and dining-room operations. It offers customer-service experience in a fast-paced hospitality environment; beginners are welcome, though a few months of related experience is preferred but not required. The position calls for an organized, customer-service-oriented person with strong communication and interpersonal skills. Flexible scheduling and availability to work weekends and holidays as needed are expected. The employee must complete Alcohol Awareness Training and should know Microsoft Office applications and point-of-sale systems. The work often involves standing, walking, talking, and listening, with regular lifting of up to 10 pounds and occasional reaching, using hands, tasting, smelling, climbing, balancing, stooping, kneeling, crouching, or crawling. The noise level is moderate. Extended hours may be required during golf and holiday season. The employer describes safety protocols intended to protect employees and patrons. Compensation is described as competitive, with potential promotional opportunities.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and speak English may be required to perform the job duties.
Must complete Alcohol Awareness Training.
Knowledge of Microsoft Office applications.
Knowledge of a point-of-sale (POS) system.
Organized, customer-service-oriented, with strong communication and interpersonal skills.
Flexible schedule and availability to work weekends and holidays as needed.

Nice To Haves

A few months of related experience is preferred but not required.

Responsibilities

Welcome guests with a friendly greeting and escort them to their assigned tables.
Seat guests in station rotation while maintaining guest lists and following or enforcing check-issue procedures.
Assign and supervise opening and/or closing side duties, ensuring stations are set up before service staff depart.
Assist with side work and help service staff with tasks such as bussing tables and taking cocktail orders.
Maintain the reservation book, answer incoming calls, and record reservations and guest requests.
Maintain knowledge of menu items, prices, and general service procedures.
Maintain standards of appearance and cleanliness in service areas.
Remain visible and accessible to guests, staff, and management on the dining-room floor.
Check table settings before service.
Communicate guest requests and concerns to the department manager.
Incorporate safe work practices into job performance.
Maintain regular and reliable attendance.
Perform other duties as required by the supervisor.