Black and Blue - Host/Hostess

Valley View Casino & Hotel•Valley Center, CA

1d•Onsite

About The Position

Description of the Position: Provide excellent service to guests when seating them in the restaurant according to designated rotation plans. Provide fast, friendly, and efficient service to guests and wait staff. Set a positive tone for a pleasurable dining experience for all guests by communicating special occasions, special requests and the name of the guest when possible. Perform all duties in accordance with Valley View Casino & Hotel policies and within the realm of the Valley View Casino & Hotel's Mission Statement. This position is tipped in Black & Blue. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Greet guests and seats them in the restaurant on a rotating basis, but always honoring guests seating preferences. Handle and solve any concerns and questions from guests. Complete required paperwork when handing comps, coupons and room charges. Give clear directions to guests when necessary. Utilize the Open Table system of reservation management to input guest names, codes, comps and any other essential information pertaining to guest seating preferences and allergies. Manage the floor by monitoring tables entering, exiting and near completion. Manage the duration of each table’s experience and create a daily report with this information. Adhere to regulatory, departmental, and company policies. Willingness to Serve: Able to demonstrate a high level of service delivery; do what is necessary to ensure guest satisfaction in dealing with service failures and prioritizing guest needs. Able to take action in solving problems while exhibiting good judgment and a realistic understanding of issues. Able to use reason, even while dealing with emotional topics; review facts and weigh options. Able to adapt behavior to the style of others, interact with people who have different values, cultures, or backgrounds. Be of service to difficult people. Optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings. Build and maintain long-term associations based on trust and respect. Perform other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record.

Requirements

High school diploma or GED equivalent
Must possess and demonstrate a positive attitude
Must possess and demonstrate a willingness to learn and have the ability to follow instructions and direction.
Must possess and demonstrate strong interpersonal skills including being able to communicate and work well with others.
Ability to communicate effectively in English.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in the English language.
Ability to speak effectively before groups of guests or Team Members of organization.
Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass a drug screening test.
Must be able to successfully pass applicable auditions or skill testing.

Nice To Haves

Six months of food server experience in a high volume restaurant.

Responsibilities

Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
Greet guests in a courteous and caring manner using personalized service.
Greet guests and seats them in the restaurant on a rotating basis, but always honoring guests seating preferences.
Handle and solve any concerns and questions from guests.
Complete required paperwork when handing comps, coupons and room charges.
Give clear directions to guests when necessary.
Utilize the Open Table system of reservation management to input guest names, codes, comps and any other essential information pertaining to guest seating preferences and allergies.
Manage the floor by monitoring tables entering, exiting and near completion.
Manage the duration of each table’s experience and create a daily report with this information.
Adhere to regulatory, departmental, and company policies.
Perform other duties as assigned by management.
Responsible for conducting all responsibilities in a professional and ethical manner
Responsible for maintaining a consistent, regular attendance record.