Host/Hostess - Soprana Rooftop Cucina

Parks Hospitality Group Inc • Asheville, NC

8h • Onsite

About The Position

Join Our Team as a Host/Hostess at the Soprana Rooftop Cucina at the Embassy Suites by Hilton Asheville Downtown. At Parks Hospitality Group, we are looking for a friendly and organized Host/Hostess to join our Food & Beverage team. In this role, you will provide a warm and welcoming experience for guests, ensuring smooth operations by managing seating arrangements and assisting with guest inquiries. Your role is crucial in delivering exceptional customer service and ensuring guest satisfaction.

Requirements

• A high school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.
• Excellent customer service and interpersonal skills.
• Strong communication skills, both verbal and written.
• Ability to remain calm and professional in high-pressure situations.
• Attention to detail and a focus on guest satisfaction.
• Ability to work effectively as part of a team.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly upon arrival and escort them to their tables in a timely manner.
• Manage seating arrangements, reservations, and waitlists to optimize table turnover and guest satisfaction.
• Communicate with guests to accommodate seating preferences and special requests.
• Answer guest inquiries about menu items, specials, and restaurant policies knowledgeably and courteously.
• Monitor dining areas for cleanliness, organization, and adherence to safety standards.
• Collaborate with servers and kitchen staff to ensure seamless guest service.
• Assist with resetting tables and providing additional support during busy periods.
• Handle guest feedback and complaints professionally, escalating issues to management when necessary.
• Follow hotel and restaurant policies, including compliance with cash handling procedures.

Benefits

• Competitive pay
• Comprehensive benefits, including medical and dental from day one for full-time team members
• Paid time off (PTO) for all team members
• Team Member Recognition Program
• Discounts on hotel stays and dining
• Opportunities for personal and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees