Host/Hostess - Hotel Paso Del Norte - El Paso, TX

Hotel Equities • El Paso, TX

1d • $12 - $13 • Onsite

About The Position

Hotel Equities is searching for a Host/Hostess for the Sabor Restaurant at Hotel Paso Del Norte in El Paso, Texas. The position involves greeting and escorting guests to tables, monitoring the restaurant and staff, and maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. Peak hours are between 7am to 12pm, 4pm to 9pm, or 5pm to 10 pm. Employees may be required to work varying schedules to reflect the business needs of the hotel.

Requirements

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Nice To Haves

• High School Diploma or equivalent preferred.
• Restaurant greeter experience preferred.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Answer and record all phone calls within three rings in a professional manner.
• Maintain proper set-up of dining room. Assign stations to service staff.
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
• Perform opening and closing duties.
• Assist others with side work to include cleaning, stocking, and folding napkins.
• Carry coffee and/or tea pots throughout out the outlet.
• Refill guests’ cups as requested.
• Handle special guest requests.
• Ensure guest satisfaction.
• Answer telephones and handle room service orders.
• Organize and maintain buffet.

Benefits

• Same day pay available
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED