Host/Hostess

ee023209-968e-4224-83ca-607f666a9651 • Pigeon Forge, TN

4d

About The Position

The Host/Hostess greets guests as they arrive, welcomes them into the restaurant, manages seating and waiting lists, and provides menus. As an organizer and a first and last impression of the restaurant, the role helps keep the restaurant orderly, monitors guest satisfaction, and tracks table activity to support a positive dining experience.

The position may require varying schedules to reflect the restaurant’s business needs. Regular attendance is essential, and employees must attend scheduled training sessions and meetings and comply with restaurant rules and regulations.

Requirements

• Regular attendance is essential to successful performance of the position.
• Attendance at all scheduled training sessions and meetings is required.
• Full compliance with restaurant rules and regulations is required.
• Ability to work varying schedules to reflect restaurant business needs.

Responsibilities

• Greet guests as they enter and add them to a waiting list when necessary.
• Provide guests with menus and answer initial questions.
• Review reservations for each shift and assign suitable tables.
• Distribute tables fairly among wait staff and monitor table rotation.
• Record party size, arrival time, and other relevant guest details.
• Know which servers can take extra tables.
• Track which tables have been cleaned and are available.
• Estimate guest wait times.
• Answer the phone and take reservations.
• Ensure complete place settings and clean tables.
• Move tables together to accommodate larger parties.
• Engage with guests to check whether they are satisfied with their food and service.
• Respond to complaints and help resolve them.
• Make special arrangements for children or guests with disabilities.
• Give guests attention and make eye contact when answering questions.
• Thank waiting guests for their patience when seating them.
• Help with other restaurant positions as needed.
• Maintain regular attendance and attend scheduled training sessions and meetings.
• Comply with restaurant rules and regulations for the safe and effective operation of its facilities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed