Seasonal Host/Hostess

The Brown Palace Hotel & Spa • Denver, CO

1d

About The Position

The Host/Hostess ensures prompt recognition and seating of guests in assigned outlets and assists servers in providing attentive, courteous, and efficient service throughout the dining experience. The role also assists with collecting payment for guest transactions. This is a seasonal role from October 1, 2026 through January 30, 2027.

Requirements

• High school diploma and/or experience in a hotel or related field preferred.
• Flexibility to work long hours when required.
• Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Effective verbal and written communication with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to handle problems effectively, including anticipating, preventing, identifying, and resolving them.

Nice To Haves

• High school diploma and/or experience in a hotel or related field.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Attend to guests’ needs and help provide a pleasant dining experience.
• Assist the cashier with collecting money or credit cards from guests and servers as needed.
• Prepare the cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips when appropriate.
• Take reservations for outlets.
• Ensure menus are clean and presentable.
• Perform opening and closing duties according to the established sidework checklist.
• Know the standards of service for receiving a room service order.
• Maintain thorough knowledge of menus and current specials in applicable departments.
• Assist servers and cashiers with guest service as needed.
• Know and understand state liquor laws.
• Ensure overall guest satisfaction.
• Maintain regular attendance in accordance with Highgate Hotel Standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to promote safe and efficient hotel operations.
• Support productivity, identify problem areas, and assist with implementing solutions.
• Anticipate, prevent, identify, and solve problems as needed.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor.

Benefits

• Travel discounts at Highgate hotels.
• Eligible full-time associates may receive medical coverage with three pricing tiers, dental insurance, and vision insurance.
• Paid sick leave in accordance with applicable law.
• Paid time off plans may be available to qualifying associates.
• Qualifying full-time and part-time associates may participate in the 401(k) retirement program.
• Life insurance.
• Short-term and long-term disability insurance.
• Employer matching contributions to the 401(k) retirement plan.
• Paid holidays.
• Paid vacation.
• Employee assistance program (EAP).
• Educational opportunities and tuition reimbursement.
• Paid jury duty, personal, medical, and military leave in accordance with applicable law.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED