Host/Hostess - The Front Yard

The Garland•Los Angeles, CA

8d•$25 - $25•Onsite

About The Position

The Front Yard at The Garland Hotel is seeking a Full-Time Host/Hostess to manage seating operations, ensuring a smooth flow for service staff and the kitchen. This role is crucial for providing a positive first and last impression to all guests entering and leaving the restaurant/lounge. The Host/Hostess will handle reservations, communicate effectively about menu items, maintain a clean work environment, and manage guest seating to optimize kitchen efficiency. This position requires proficiency in multitasking, opening and closing duties, and direct communication with various teams. The role also involves resolving customer complaints and processing service responsibilities from service staff, consistently delivering on service standards, and meticulously cleaning and organizing the host stand. The Host/Hostess must demonstrate an ability to learn and adapt based on feedback and consistently arrive at work on time and prepared.

Requirements

Able to read, write and speak verbally in English.
Excellent communication skills and familiarity with the hospitality industry.
Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public.
High school or equivalent

Nice To Haves

One year or more of service assistance in a fine dining outlet.

Responsibilities

Provide positive first and last impression of guests when entering and leaving the restaurant/lounge.
Manage distribution of seat covers to service staff both fairly and for flow of restaurant to prevent any delayed service by staff.
Effectively take reservations by guests via phone and in person to best suit flow of business for restaurant efficiency.
Able to correctly discuss, identify, and detail all food and beverage items on the menu.
Maintains a neat, clean, organized, safe work environment.
Manage seating of guests to effectively keep kitchen organized and timed correctly.
Must comply with opening and closing as well as running side work necessities.
Direct and consistent communication with the culinary, service staff, and management team.
Listens to and resolves customer complaints regarding service, product and personnel.
Must effectively process service responsibilities from service staff. Eg. Servers and Bartenders
Consistently deliver on Standards of Service (e.g. Sequence of Service, proper phone etiquette and verbiage, proper greeting and farewell to guests, etc.)
Meticulously cleans and organizes host stand
Perform other duties as assigned.
Demonstrates ability to learn and change behaviors based on feedback by manager.
Routinely shows up to work in a timely fashion prepared to work.