Host/Hostess

Hotel Madison • Harrisonburg, VA

4d • Onsite

About The Position

Hotel Madison is looking for a part-time Host or Hostess to join our team in the food & beverage outlets. As the host/hostess, you will be the first point of contact for our guests. Must have weekend availability.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience for our guests.

Requirements

• Previous work experience as a Host/Hostess or Waiter/Waitress preferred
• Understanding of restaurant etiquette
• Familiarity with health and safety regulations
• Experience in managing reservations
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Ability to read, write, and comprehend verbal and written instructions in English.

Nice To Haves

• Hospitality certification is a plus
• Summer availability preferred

Responsibilities

• Welcome guests to the restaurant/hotel
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Waiter/Waitress’s name
• Thank customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean host/entrance area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address customers’ queries
• Assist wait staff as needed
• Take accurate to-go orders, and collect payment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees