Naupaka Host/Hostess (Part Time)
About The Position
The Naupaka Host/Hostess is responsible for welcoming patrons, seating them at tables or in the lounge, and ensuring quality and rapidity of facilities and services. This role involves answering the phone, scheduling dining reservations, directing waitstaff, and resolving guest complaints. The Host/Hostess also inspects the dining room for cleanliness and orderliness, and assists waitstaff in expediting service. Essential duties include assisting the restaurant manager, reviewing daily schedules, assigning workstations, and managing occupancy reports and reservations. The role requires greeting guests, presenting menus, personalizing service, and maintaining knowledge of menu items. Adherence to service standards and SOPs, maintaining a clean work area, and thanking guests upon departure are also key responsibilities. Additional duties may include recommending resort facilities and maintaining menu cleanliness. The working environment can be indoors in restaurants or outdoors in various weather conditions. The role requires the ability to work shifts determined by the restaurant manager, potentially exceeding 40 hours per week. Equipment used includes the telephone. Mental and physical demands include managing seating for prompt service, standing, walking, and reaching during shifts, handling disgruntled guests, and lifting up to 25 lbs. Communication demands include verbal communication with employees, managers, and guests, as well as phone communication. Minimum qualifications include Department of Health TB clearance, ability to read and write, a pleasant and friendly demeanor, and being at least 18 years of age if serving or selling alcohol.
Requirements
- Department of Health TB clearance
- Must be able to read and write to perform job duties
- Must be pleasant, friendly and smiling
- Must be at least 18 years of age if serving or selling alcoholic beverages
- Able to manage the seating in the dining room to insure prompt and efficient guest service.
- Able to stand, walk and reach during most of shift.
- Able to handle disgruntled guests
- Able to lift and carry up to 25 lbs.
- Able to communicate verbally employees, managers and guests.
- Able to communicate over the phone.
Nice To Haves
- Knowledgeable of restaurant menu items
Responsibilities
- Welcome patrons and seat them at tables or in the lounge.
- Ensure quality and rapidity of facilities and services.
- Answer phone and schedule dining reservations.
- Direct waithelp and service attendants to ensure courteous and rapid service.
- Resolve or assist in resolving guest complaints.
- Inspect the dining room serving stations and equipment for cleanliness and orderly appearance.
- Assist waithelp and service attendant in expediting service to guests.
- Assist the restaurant manager in overseeing the restaurant service staff.
- Review daily work schedule and assign workstations.
- Review occupancy report and reservations, VIP’s, special requests or occasions.
- Greet and welcome guests to the restaurant and seat them at the table, present menu and personalize the service.
- Answer the telephone promptly and take dining reservations, noting special requests or occasion.
- Respond to guest requests or inquiries.
- Consistently perform tasks as specified on sequence of service standards and SOPs.
- Maintain a clean and orderly work area and dining room.
- Thank guests upon their departure, call valet if needed.
- Recommend the resort’s restaurants and facilities to guests.
- Maintain cleanliness and adequate par levels of menus.
- Assist waithelp and service attendants in expediting service to guests or resetting tables.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
