Host/Hostess - On-Call
About The Position
At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest. This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.
Requirements
- Provide a welcoming and positive dining experience for guests by delivering exceptional customer service.
- Greet guests warmly, follow etiquette guidelines, and address any complaints promptly.
- Attend menu classes to stay informed of current menu offerings.
- Set up the dining area.
- Be present at the door to greet and direct guests to their tables.
- Handle dining reservations.
- Assist with special services or arrangements.
- Clear and reset tables for a smooth table turnover process.
- Complete assigned daily and weekly side work to ensure operational efficiency.
Nice To Haves
- Be flexible and willing to assist in other positions, such as food runner or dining room attendant, as needed to support the team and ensure a seamless guest experience.
Responsibilities
- Greet guests warmly upon their arrival and provide a positive first impression.
- Attend daily menu classes to stay updated on current menu offerings and be knowledgeable about the various dishes offered.
- Review buffet options with guests when available and offer helpful suggestions as needed.
- Set up the dining area, ensuring it is clean, organized, and ready for guest service.
- Remain at the door at all times, attentively welcoming and directing guests to their tables, ensuring their seating preferences are accommodated.
- Handle dining reservations efficiently, providing guests with accurate and timely information regarding availability and wait times.
- Assist guests with special service or arrangements, making their dining experience extra special.
- Practice proper etiquette when interacting with guests, such as pulling out chairs for ladies and using guests' names when known, to enhance the overall experience.
- Attend to guests' needs during their dining experience, ensuring their table satisfaction and promptly addressing any concerns or complaints that may arise.
- Clear and reset tables efficiently to expedite the table turnover process, ensuring smooth operations during busy periods.
- Complete assigned daily and weekly side work, contributing to the overall cleanliness and efficiency of the dining area.
- Be flexible and willing to assist in other positions, such as food runner or dining room attendant, as needed to support the team and ensure a seamless guest experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
