ON CALL SHOWROOM HOST/HOSTESS

HOTEL NIKKO OF SAN FRANCISCO INC 150 POWELL ST•San Francisco, CA

2d•$32 - $36•Onsite

About The Position

Feinstein’s at the Nikko Showroom is looking for a Non-Exempt On-Call Showroom Host/Hostess. The successful candidate will be self-motivated, detail-oriented, and able to maintain a professional, friendly, and approachable demeanor in a fast-paced, high-volume environment. This position supports the guest experience through hosting, seating, and bussing duties. The Feinstein’s at the Nikko Showroom Host/Hostess may be involved in a variety of tasks to help deliver an exceptional guest experience.

Requirements

Experience in a high-end restaurant, nightclub, or premier retail location preferred.
Knowledge of the arts and entertainment in the Bay Area and/or Broadway preferred.
Outstanding verbal and written communication skills.
Hotel experience strongly preferred.
Ability to be resourceful, creative, and flexible.
Ability to maintain excellent relationships with employees and managers.
Ability to maintain staff and guest confidentiality at all times.
Ability to work collaboratively with the hosting and service teams.
Ability to converse calmly with upset guests, managers, and coworkers in emotionally intense situations.
Ability to work under pressure and complete assignments on time when faced with stressful, emergency, or unusual situations.
Ability to work efficiently while maintaining attention to detail in a fast-paced environment.
Ability to stand, bend, reach, push, pull, twist, turn, and grasp while performing hosting and bussing duties.
Ability to lift and carry items weighing up to 30 pounds.
Availability to work an on-call schedule, including evenings, weekends, and holidays, based on performance schedules and business needs.

Nice To Haves

Knowledge of the arts and entertainment in the Bay Area and/or Broadway

Responsibilities

Process reservations through the ticketing platform (Vendini) and seating system (OpenTable).
Set up the onsite box office and prepare for guest arrivals.
Help prepare the showroom for patrons, including ensuring tables and seating areas are clean, properly arranged, and ready for service.
Greet patrons, assist with coat check, answer questions, and manage the guest experience before seating.
Seat patrons at pre-designated tables inside the showroom.
Maintain a visible and approachable presence during concerts and Feinstein’s events.
Assist patrons with questions and requests throughout their visit.
Work with the Outlets Manager and service team to deliver a superior and well-paced service experience.
Help set up post-performance guest experiences, including meet-and-greet opportunities.
Bus showroom tables before, during, and after performances, clearing used glassware, dishes, utensils, napkins, and other service items promptly and discreetly.
Transport used service items to designated dishwashing or collection areas.
Wipe down and reset tables between seatings and performances.
Maintain the cleanliness and organization of tables, seating areas, and service stations.
Assist the service team with replenishing table settings and service supplies as needed.
Follow established sanitation and safety procedures, keeping aisles and guest pathways clear and promptly reporting spills or hazards.
Assist with managing waitlisted guests for sold-out shows.
Sell tickets to walk-in guests before performances.
Assist with showroom setup and breakdown as needed.

Benefits

On Call Pre-Tax Commuter and Parking Benefits
401K Matching Program
2% Company Profit Sharing
Sick
Friends & Family Rates at Nikko/Okura Hotels
Reciprocity Rates at Participating Hotels
Employee Discounts in ANZU and Feinstein’s at the Nikko
Free Employee Dining Room Meals
Free Uniform Laundry
Locker Room with Showers
Employee Computer Access for Web Browsing and Printing
Employee Job Referral Program
Employee Recognition Programs and Employee Appreciation Events
Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes