Host Greeter | Kestra

Omni Hotels & Resorts•Boston, MA

2d•Onsite

About The Position

The Restaurant Host is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating, and delivering guests’ needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind. Local 26 Contract stipulates starting rate per hour at $23.10 and after 6 Months of service, rate increases to $24.75 per hour. After one year of service, hourly rate per hour increases to $33.01.

Requirements

Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
A minimum of relevant host experience in a fine dining restaurant is strongly preferred.
Good verbal and written skills.
Ability to always maintain a positive and professional demeanor and composure.
Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service.
Must be able to work a variety of shifts, including weekends and holidays.
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
Must have the ability to report to work on time and when scheduled.
Must have the ability to stand and/or walk for extended periods of time.
ServeSafe certified | Unexpired TIPs required.

Nice To Haves

Knowledge of Micros is preferred

Responsibilities

Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
Ensure compliance with health, safety, and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phones, managing reservations and table assignments, greeting guests, seating guests, explaining restaurant concepts.
Maintain knowledge of hotel offerings and local surroundings, i.e., nearby entertainment, theaters, etc.
Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.
Maintain a safe guest environment to reduce the risk of injury or accident.
Attend all required department trainings and meetings.
Perform any other duties required by leadership.