Host/Greeter ("Anfitrion")
About The Position
Maintains consistent attention to the Restaurant entrance and welcomes all guests with a smile and appropriate greeting. Escorts guests to their tables and presents the menu to them. Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets company standards. Perform a variety of duties, which may include refilling beverages, setting tables, and cleaning eating/serving areas. Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, preparing food for the To-go areas, and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles). Performs all other responsibilities as directed by management. All other duties assigned by managers and supervisors.
Requirements
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Requires good communication skills, both verbal and written.
- Must have excellent customer relations skills.
- Must be detail oriented with outstanding organizational and communication skills.
- Must possess basic computer skills.
- Must possess basic computational ability.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
- Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
- Self-driven and able to work independently.
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Nice To Haves
- Food service experience preferred.
- Customer service experience preferred.
- Safe Server Alcohol & Food Handlers certification preferred.
Responsibilities
- Great and welcome all hotel guests and customers.
- Escorts guests to their tables and presents the menu to them.
- Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets company standards.
- Perform a variety of duties, which may include refilling beverages, setting tables, and cleaning eating/serving areas.
- Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, preparing food for the To-go areas, and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles).
- Performs all other responsibilities as directed by management.
- All other duties assigned by managers and supervisors.
- Assist with any guest inquiry.
- Follow all company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Perform other reasonable job duties as requested by direct and indirect Supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
