Host - Front Desk

Dave & Buster's•Sugar Land, TX

1d•$7 - $13•Onsite

About The Position

Dave & Buster’s offers a unique work environment where no two days are the same, providing flexible schedules that can accommodate school or other jobs. The company also offers an attractive benefits package for many positions, including medical, dental, vision, 401K, and free games. The front desk and host position is crucial for ensuring Guests' initial impressions with Dave & Buster's are positive and welcoming. This role requires a strong communicator who will guide Guests through their retail, game rental, and dining experiences, acting as an ambassador to the building.

Requirements

Must be friendly and able to smile frequently.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.

Nice To Haves

Restaurant, retail, or cashier experience preferred

Responsibilities

Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Act as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
Smile and greet Guests upon entering.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.
Bid farewell to Guests leaving.
Ensure everything was satisfactory and invite Guests to return.
Prepare for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Review the cleanliness and organization of the Front Desk and Host station.
Ensure all menus are stocked and properly cleaned and maintained.
Check for restocking of necessary supplies.
Bring all areas up to standard.
Discuss problem areas with Manager.
Conduct merchandise inventory during and after shift, if applicable.
Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Notify Manager of any Guest that is perceived to be unhappy.
Assist other Team Members as needed or as business dictates.
Drive table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotate seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manage flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manage wait times and communicate information as needed to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Make timely and accurate calculations of bill transactions.
Greet and assist Guests efficiently and with a smile while processing transactions.
Be responsible for the reconciliation of any monies from their banks.
Complete “To Go” order transactions for Guests and ensure accuracy.
Sell merchandise from the Front Desk, if applicable.