Host/ess - Dawn Manor
About The Position
The Host/Hostess is responsible for managing the guest arrival and departure experience, ensuring a seamless, organized, and welcoming environment at our off-site restaurant. This role serves as the central point of coordination for dining room flow and is accountable for maintaining efficiency, professionalism, and guest satisfaction always. Dellshire Resort is a world-class, medieval-inspired destination where technology meets timeless adventure. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. This is a pre-opening opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.
Requirements
- Previous guest service or host experience preferred
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Food Safety Certification and Wisconsin Alcohol Beverage Certification required within 30 days of starting and must be re-certified as needed
Responsibilities
- Greeting all guests promptly with a professional and welcoming demeanor
- Manage reservations, waitlists, and seating assignments using established systems
- Monitor dining room flow and adjust seating to support service efficiency
- Escort guests to tables and provide menus in a polished manner
- Communicate continuously with servers, managers, and culinary team regarding table status and guest needs
- Provide accurate wait time estimates and manage guest expectations
- Maintain cleanliness and organization of the host stand, lobby, and entry areas
- Answer phones, respond to guest inquiries, and assist with reservations
- Support guest recovery efforts by escalating concerns to leadership when needed
- Adhere to all company policies, service standards, and safety procedures
- Other duties & responsibilities as assigned by Manager
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
- Ongoing training and development opportunities
- Competitive pay
- Comprehensive health, dental, and vision coverage
- Paid time off and holidays
- 401(k) with employer match
- Associate recognition programs
- Exclusive discounts and family perks
- Free employee meal daily
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
