Host(ess)

Perkins•Lehigh Acres, FL

10d

About The Position

As a Host(ess) at Perkins, you will provide friendly, efficient service to guests in accordance with company policies, procedures, programs, and performance standards. You will perform duties to maximize guest satisfaction and maintain a quality work environment, as directed by the General Manager or Manager on Duty. The role includes greeting and seating guests, managing waiting lists, processing guest checks and payments accurately, maintaining and stocking the reception area, restrooms, bakery cases, and cash register area, and supporting servers, bus persons, pantry maintenance, and pre-rush organization. You will communicate service, product, equipment, and safety concerns to the Manager on Duty and coworkers, monitor food temperatures during hot and cold handling, and use menu and bakery product knowledge to make suggestions and support sampling programs. The position requires frequent standing and walking, lifting and carrying serving trays weighing up to 20 pounds for distances up to 30 feet, and working around heat, steam, smoke, cold, and odors. Work may involve irregular hours and heavy stress or pressure during peak times.

Requirements

Basic sanitation, safety, and customer-service skills, taught through in-house training.
Trustworthiness and reliability in handling guest-check payments and operating a cash register.
Ability to communicate clearly.
High mobility and flexibility.
Ability to work irregular hours and under heavy stress or pressure during peak times.
A high level of coordination.
Ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
Ability to fit through an opening 30 inches wide.
Ability to reach, bend, push, and pull frequently.
Ability to stand and walk continually.
Ability to work around heat, steam, smoke, cold, and odors.

Responsibilities

Report to work well groomed, in a clean and proper uniform, and maintain good personal hygiene.
Use greeting, seating, and waiting-list procedures.
Properly handle cash, credit card information, gift cards, and other matters related to guest-check payment.
Maintain cleanliness standards and stock the reception area and restrooms.
Process guest checks accurately without cash overages or shortages.
Anticipate, identify, and correct system breakdowns to achieve maximum guest satisfaction.
Assist with pantry maintenance and pre-rush organization.
Assist servers and bus persons in carrying out Perkins service standards.
Use proper cash-handling procedures for cash and non-cash transactions, counting change, security precautions, and cash accountability.
Keep the cash register and register area stocked with needed items.
Communicate product or service deficiencies, equipment issues, safety problems, and other concerns to the Manager on Duty and coworkers.
Monitor food temperatures during hot and cold handling to reduce risk factors associated with foodborne illness.
Use menu knowledge to make suggestions to guests.
Maintain clean bakery cases and restock them.
Use bakery-product knowledge to make suggestions and support sampling programs.
Bag or box products according to standards.

Benefits

Educational assistance through DeVry University, including a complimentary laptop; immediate family members are also eligible.
Competitive pay with a service award incentive.
Daily pay through Daily Pay.
Comprehensive health benefits, including medical, dental, and vision coverage.
401(k) retirement savings plan with company match.
Flexible schedule.
Pancakes and meal discounts.
Employee discount program.
Development pathway for career growth.
Three college credit hours for completing manager training.