DUO PM Host/ess - Part time

Four Seasons Hotels and Resorts•Maui, HI

2d•Onsite

About The Position

Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

Minimum one year food & beverage service or related work
Requires a working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
Requires knowledge or the ability to operate computer equipment and the reservations system.
Requires reading, writing and oral proficiency in the English language.
Tuberculosis Clearance

Responsibilities

Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.