Ferraro's Host/ess - Part time

Four Seasons Hotels and Resorts

2d•$29•Onsite

About The Position

Ferraro's is seeking a part-time Host/ess to join their team. The role involves greeting and seating guests, coordinating reservations, and responding to inquiries in an efficient, courteous, and professional manner to ensure maximum customer satisfaction while adhering to Four Seasons policies. The position is part of a cohesive team with opportunities for career growth within the hotel and the global Four Seasons network.

Requirements

Minimum one year food & beverage service or related work.
Requires a working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
Requires knowledge or the ability to operate computer equipment and the reservations system.
Requires reading, writing and oral proficiency in the English language.
Tuberculosis Clearance

Responsibilities

Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room.
Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.