Ferraro's Host/ess - Full time

Four Seasons Hotels and Resorts

1d • Onsite

About The Position

Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Be part of a cohesive team with opportunities to build a successful career with global potential.

Requirements

• Minimum one year food & beverage service or related work.
• Requires a working knowledge of the restaurant aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
• Requires knowledge or the ability to operate computer equipment and the reservations system.
• Requires reading, writing and oral proficiency in the English language.
• Tuberculosis Clearance

Responsibilities

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.

Benefits

• Competitive salary & wages
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed