Host - Casino Senior

Bally's Chicago•Evansville, IN

26d•$43,888•Onsite

About The Position

This role is responsible for promoting the Rewards Program by assisting patrons with the membership process, educating them on the Rewards card and casino floor bill validators, and attending special events targeting premium players. The Senior Host will meet and greet premium players, issue complimentary amenities, handle customer problems, and maintain accurate customer information. This position also involves cultivating new customers and ensuring the growth of the company's database, while adhering to Indiana Gaming regulations and company policies. The role requires the ability to work in a casino environment with secondhand smoke, loud noises, and large crowds, and involves standing, sitting, and walking for extended periods.

Requirements

Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.

Responsibilities

Reports to the Senior Host and/or the Player Development Manager.
Promotes the Rewards Program by assisting patrons through the membership process.
Educates players in the understanding, application, and usage of the Rewards card to include its benefits.
Educates customers on the usage and benefits of casino floor bill validators.
Assist with phone solicitation of established premium slot & table patrons.
Attends all special events targeting premium players.
Meets and greets premium players.
Issues complimentary amenities consistent with customer’s activity.
Handles customer problems and reports all incidents to management.
Initiates proper paperwork to insure patron account problems are rectified.
Maintains and updates accurate customer information in accordance with CTR guidelines.
Responsible to insure continued growth within the company’s database.
Interacts with all other departments.
Responsible for identifying and cultivating new customers.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Other duties may be assigned at any time.