Host - Casino Senior

Casino and•Evansville, IN

26d•$43,888•Onsite

About The Position

The Casino Senior Host is responsible for promoting the Rewards Program by assisting patrons with the membership process and educating them on its benefits and usage. This role also involves educating customers on casino floor bill validators, conducting phone solicitations for premium slot and table patrons, and attending special events targeting premium players. The Senior Host will meet and greet premium players, issue complimentary amenities based on customer activity, handle customer problems, and report incidents to management. They will also initiate paperwork to resolve patron account issues, maintain accurate customer information according to CTR guidelines, and ensure the continued growth of the company's database. This position requires interaction with all other departments and is responsible for identifying and cultivating new customers. A thorough understanding of Indiana Gaming regulations, internal controls, policies, and procedures is essential. The role requires the ability to work in an environment with secondhand smoke, loud noises, and large crowds, and to stand, sit, and walk for prolonged periods (7+ hours). Adherence to Company Service Standards and availability for varied hours, holidays, and weekends are mandatory. Other duties may be assigned.

Requirements

Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.

Responsibilities

Reports to the Senior Host and/or the Player Development Manager.
Promotes the Rewards Program by assisting patrons through the membership process.
Educates players in the understanding, application, and usage of the Rewards card to include its benefits.
Educates customers on the usage and benefits of casino floor bill validators.
Assist with phone solicitation of established premium slot & table patrons.
Attends all special events targeting premium players.
Meets and greets premium players.
Issues complimentary amenities consistent with customer’s activity.
Handles customer problems and reports all incidents to management.
Initiates proper paperwork to insure patron account problems are rectified.
Maintains and updates accurate customer information in accordance with CTR guidelines.
Responsible to insure continued growth within the company’s database.
Interacts with all other departments.
Responsible for identifying and cultivating new customers.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Other duties may be assigned at any time.