Host - Cashier - Part Time - San Diego Zoo

San Diego Zoo Wildlife Alliance•San Diego, CA

20h•Onsite

About The Position

The San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. They integrate wildlife health and care, science, and education to develop sustainable conservation solutions. The Host/Cashier under direction performs a variety of moderately difficult duties in acting as host; greets and seats guests; maintains an accurate wait list and manages the seating rotation of the restaurant. This position reports to the Lead, Supervisor or Manager.

Requirements

One year experience working in a fine dining restaurant environment.
Knowledge of Zoo or Safari Park facilities, rules and regulations
Proper phone etiquette
Basic usage and care of standard equipment
Basic inventory controls
Guest service standards and policies
Uniform standards
Performance standards
Multi/task and prioritize to meet the demands of business
Work in a high volume, fast/paced environment
Communicate effectively (verbal and written)
Work effectively in a team environment
Interact tactfully and courteously with guests and employees
Work competently with a diverse large groups of people
Understand and carry out verbal and written instructions effectively
Perform required clean-up work

Responsibilities

Greets all guests entering the restaurant
Makes Customer Service a top priority
Seats guests in a prompt, courteous and efficient manner
Manages seating rotation
Takes restaurant reservations
Provides personable and professional phone etiquette
Communicates with management staff on a daily basis
Applies good work ethics and meets SDZWA performance standards
Assists servers and bus persons with service when time allows
Assists in training new personnel as needed
Assists Lead, Cooks, Manager and Supervisor when needed
Maintains Department of Environmental uniform standards
Maintains a passing grade on the County of San Diego Department of Environmental Health food handler’s exams
Engages in the organization’s mission and vision