Restaurant 1 - Host/Cashier

OTH Hotels Resorts•Pittsburgh, PA

2d•Onsite

About The Position

At OTH Hotels Resorts, we believe that genuine hospitality doesn’t follow a script—it flows from the heart. As a Host/Cashier, you’re often the first smile and the final thank-you our guests experience in the restaurant. Your role is more than just seating guests or handling transactions—it’s about creating a warm, welcoming atmosphere that sets the tone for a memorable meal.

Requirements

A people-person with a natural talent for making others feel seen, heard, and welcomed.
Organized, dependable, and able to multitask in a fast-paced environment with grace.
Confident handling money and operating POS or restaurant management systems.
A clear communicator—both in person and over the phone.
Able to stand for long periods and occasionally assist with lifting up to 25 lbs.
Flexible with scheduling, including mornings, evenings, weekends, and holidays.
Comfortable working independently while being a strong part of a team.

Nice To Haves

Prior hospitality, retail, or guest service experience is preferred, but not required.

Responsibilities

Greet guests with warmth and professionalism, ensuring every arrival feels welcomed and every departure feels appreciated.
Manage the waitlist and reservation system to ensure efficient and fair seating rotation.
Escort guests to tables, provide menus, and offer brief, friendly introductions to the dining experience.
Handle all guest payments accurately, including cash, credit card transactions, and room charges.
Maintain cleanliness and organization of the host stand, cashier station, and entry areas.
Communicate effectively with servers, kitchen staff, and management to ensure smooth flow of service.
Answer phones and assist with guest inquiries, to-go orders, or special requests.
Monitor dining room flow and support floor staff with bussing or resetting tables during peak times.
Assist with daily opening, mid-shift, and closing procedures as assigned.
Uphold all company and brand standards related to guest service, safety, and financial procedures.