HOSPITALTY WORKPLACE FIELD MANAGER (BREAKROOM REFRESHMENT SERVICES) NEW YORK, NY

Compass Group•New York, NY

2d•$70,000 - $75,000•Onsite

About The Position

The Hospitality Field Manager will support, lead, and motivate a team of associates including pantry attendants, food transporters, and Captains, in the field at designated client locations. This includes overseeing the day-to-day activities, scheduling, and levels of service. Coffee Distributing Co. (CDC) was founded in 1963 by brothers Samuel and Louis Friedman, who entered the office coffee business with the acquisition of Coffee Dispensing Company in 1966. By the mid-1980s, CDC had become the NY Metro area's largest office beverage supplier by combining innovation with a devotion to providing superior service. In 2011, the company became part of the Canteen Division of Compass Group USA, the leading food service management group worldwide with over 500,000 associates. Though now part of a huge company, CDC still operates with the same family-company focus on customer satisfaction that has made it the industry leader. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen.

Requirements

Ability to work independently with little supervision
Excellent Customer Service and Inventory Skills
Professional Image & Demeanor
Must possess a valid NYS Driver License
SERV Safe Food Handlers Certification
Flexible schedule hours and job duties
Work well under pressure from client’s demands
Two years of related experience required

Responsibilities

Lead, coach, and support a team of Pantry Attendants, Pantry Captains, and Baristas across multiple accounts
Conduct site visits, inspections, and performance check-ins across assigned accounts
Oversee coffee equipment operations and preventative maintenance by coordinating service calls, installations, and equipment replacements
Maintain high standards for hospitality, presentation, and client experience at each location
Manage schedules and daily coverage, including callouts, PTO, and workforce planning
Safety, food handling, and sanitation compliance (SOPs, audits, corrective action)
Train new hires and reinforce service standards through ongoing coaching and retraining
Approve payroll and ensure accurate timekeeping
Track labor hours and submit weekly billing hours to support invoicing and reporting
Partner with leadership and client stakeholders to resolve issues quickly and professionally
Conduct Coaching, counseling, hiring, onboarding, and performance evaluations
Other tasks as needed