CONFERENCE & EVENT SERVICES COORDINATOR- NEW YORK, NY

Compass Group•New York, NY

4d•$65,000 - $70,000•Onsite

About The Position

Working as a Conference and Event Services Coordinator, you are responsible for Guest Services for a Conference Center. You will oversee a team of coordinators and receptionists. You will be responsible for ensuring guest’s needs are met with high level of customer services. Additionally, you will be responsible for the following: Key Responsibilities: Plans and communicates to all departments the expressed need of the customer Works directly with the Sales Training Department to ensure that all details of their trainings/meetings are arranged and space reserved appropriately. Constantly communicates with them to keep abreast of changes, additions and customer comments Acts as a liaison between the Conference Center and all customers Prepares all group service orders by using room reservation software Works closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests. Works closely with the Food & Beverage Department for food quality, menu maintenance and assessing customer feedback Assists the General Manager in analyzing all aspects of the Training Center operation and reports back on any aspect that does not seem to be functioning properly Assists the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system

Requirements

Have at least five years hotel or conference center experience
Superior quantitative, oral and written communications and problem-solving/strategizing skills
Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities

Nice To Haves

Bachelor’s degree preferred but not necessary if candidate has related conference services experience
Abreast of industry trends
Proactive mindset to anticipate and support changes in our business

Responsibilities

Plans and communicates to all departments the expressed need of the customer
Works directly with the Sales Training Department to ensure that all details of their trainings/meetings are arranged and space reserved appropriately. Constantly communicates with them to keep abreast of changes, additions and customer comments
Acts as a liaison between the Conference Center and all customers
Prepares all group service orders by using room reservation software
Works closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests.
Works closely with the Food & Beverage Department for food quality, menu maintenance and assessing customer feedback
Assists the General Manager in analyzing all aspects of the Training Center operation and reports back on any aspect that does not seem to be functioning properly
Assists the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system