Hospitality Worker II - Steinberg Conference Center
Aramark•Philadelphia, PA
•Onsite
About The Position
The Front Desk Agent/Concierge is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, resolving or escalating any guest concerns or issues, and classroom setups as prescribed. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Requirements
- Previous hotel front desk and guest services experience required
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organizational skills, accuracy, and attention to detail
Nice To Haves
- Conference center/Concierge experience preferred
- Previous cash handling experience preferred
Responsibilities
- Greet and provide customer service to guests while anticipating their needs
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
- Book reservations, rentals, and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answers phone calls and emails and delivers messages as needed
- Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
- Coordinate resolution of guest concerns
- Classroom supply inventory
- Fulfilling material request forms
- Classroom set-up and daily support
- Communicates closely with all departments to ensure a seamless guest experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
