Hospitality Valet Attendant - Millennium Knickerbocker Hotel

LAZ Parking Chicago•Chicago, IL

About The Position

A LAZ Valet Attendant helps create a positive guest experience and contributes to the success of the company. As a first point of contact on arrival and a final point of contact on departure, the attendant is expected to provide a warm welcome, maintain a professional demeanor, and deliver attentive customer service. The role involves greeting and assisting guests, issuing valet tickets and explaining vehicle retrieval, parking and retrieving vehicles carefully and efficiently, and helping keep vehicle traffic organized. Attendants also assist guests with luggage and open and close vehicle doors. The position requires working outdoors in varying weather and meeting the physical demands described in the posting. This is a non-exempt role eligible for overtime in accordance with applicable law.

Requirements

Strong customer service experience.
Valid driver’s license and at least 2 years of driving experience.
Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend English.
Ability to perform basic math.
Ability to work effectively under pressure and as part of a team.
Ability to work in an unsupervised setting.
Willingness to work in heat, wind, snow, rain, and other elements.
Ability to lift, push, and pull at least 50 pounds.
Ability to stand and walk for extended periods.
Ability to bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

Ability to drive a standard-transmission vehicle.
Dynamic, charismatic, energetic, and helpful approach.
Dependable and responsible work style.
Openness to different opinions and ability to help motivate a team.

Responsibilities

Welcome guests upon arrival and departure; greet customers by name, address their needs, and build rapport.
Provide each customer with a valet ticket and explain the vehicle retrieval process.
Promote positive customer relations through friendly, attentive service and a willingness to go above and beyond.
Turn off vehicles and remove keys.
Park and retrieve vehicles carefully, efficiently, and in a timely manner.
Open and close vehicle doors for customers upon arrival and departure.
Assist guests with luggage to and from vehicles as necessary.
Help direct traffic and maintain an orderly flow of vehicles.