Hospitality Tech- Bryant Real Estate
About The Position
This role is responsible for providing exceptional customer service to property owners and guests, ensuring high standards of cleaning, and supporting various operational activities within a hospitality setting. The Hospitality Tech will coordinate with management to support housekeeping, inspection, and laundry operations for over 100 units, assist with property inspections, deliver necessary items to units, and respond to guest and owner issues. The position also involves completing property inventories, assisting in laundry operations, and communicating with multiple departments to maintain property standards.
Requirements
- Work effectively in a fast paced, constantly changing environment.
- Prioritize multiple tasks while maintaining high standards and efficiency.
- Work through challenging situations without lowering quality expectations.
- Solid multi-tasking skills along with the ability to meet deadlines.
- Willingness and ability to work weekends and holidays as business requires.
- Excellent verbal and written communication skills.
- Professional appearance along with a positive attitude.
- Be a team player and be willing to learn.
- Use smart phone and/or wireless tablet to monitor and update tasks and assignments.
- Ability to work weekdays, weekends, and holidays.
- Valid drivers license.
Nice To Haves
- Prior experience with vacation rental software Track is a plus but not required.
Responsibilities
- Provide exceptional customer service to property owners and guests.
- Provide exceptional cleaning to meet company standards including departure cleans, deep cleans and touch-up cleans.
- Support housekeeping, inspection, and laundry activities for 100+ units in coordination with the Hospitality Manager and Leaders.
- Assist with property inspections on turn-day cleans for multiple units as assigned.
- Deliver linens, bedding, and other items as needed to units.
- Respond quickly and courteously to guest and owner issues that are elevated to your level.
- Complete detailed property inventories and inspections by required deadlines as directed.
- Assist in laundry operations as directed by Hospitality Manager.
- Communicate with multiple departments as needed to maintain all properties to a high standard.
- Assist Property Manager, Hospitality Manager and Hospitality Leader as assigned.
Benefits
- 40 hrs/week - some possible overtime in the peak summer season
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
