Hospitality Team Leader

Block by Block•Perrysburg, OH

22h•Onsite

About The Position

Block by Block is seeking friendly Ambassadors to make public spaces better, including making them friendlier, safer, and cleaner. With nearly 3,000 employees nationwide, Block by Block is large enough to provide lots of opportunities but small enough to have your work noticed. Our Mission Statement is: "With pride, we make public spaces friendly and vibrant for the communities we serve." Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an Ambassador. This role is responsible for managing shift duties of clean and safe ambassadors while ensuring compliance with all Block by Block standards, best practices, procedures, and policies. It involves being fair and holding the team responsible for completing projects and remaining productive. The role also includes communicating and leading daily shift briefings while assigning duties and zones, reviewing events, weather, and safety updates to Ambassadors. Providing excellent customer service in the BID and towards the team of Ambassadors, and providing guidance and direction for the on-street and in-field operations are key aspects. The position requires the ability to provide written reports of broken infrastructure, graffiti on private property, and a basic daily report of accomplishments and tasks completed. It also involves providing direction and counsel to team members and reporting concerns to the Operations Manager. The ideal candidate must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism, appearing clean, neat, and buttoned up. The role requires the physical capacity to traverse continuously during an eight-hour shift, with normal breaks, and to work outdoors in all conditions with provided inclement weather gear. Communication skills in English are essential for creating basic reports. Proficiency in computer usage and Microsoft Office products is also required.

Requirements

Supervisory customer service experience working face-to-face with customers or the public in industries such as: hotel, restaurant, amusement parks, transit, etc.
Supervisory experience in customer service
Valid Driver's License and the ability to drive and operate a vehicle
Ability to work outdoors in ALL weather conditions
Strong communication skills
Must have the physical capacity to traverse continuously during an eight-hour shift, with normal breaks (two fifteen-minute, and one thirty-minute meal break).
Must be able to work outdoors in all conditions with provided inclement weather gear.
Must be able to speak, read, and write the English language in order to create basic reports.
Must be proficient in computer usage and in Microsoft Office products.

Nice To Haves

College Preferred

Responsibilities

Manage shift duties of clean and safe ambassadors while ensuring compliance with all Block by Block standards, best practices, procedures, and policies.
Be fair and hold the team responsible for completing projects and remaining productive.
Communicate and lead daily shift briefings while assigning duties and zones, reviewing events, weather, and safety updates to Ambassadors.
Provide excellent customer service in the BID and towards the team of Ambassadors.
Provide guidance and direction for the on-street and in the field operations.
Provide written reports of broken infrastructure, graffiti on private property, and a basic daily report of accomplishments and tasks completed.
Provide direction and counsel to team members and report concerns to the Operations Manager.
Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.
Traverse continuously during an eight-hour shift, with normal breaks (two fifteen-minute, and one thirty-minute meal break).
Work outdoors in all conditions with provided inclement weather gear.
Speak, read, and write the English language in order to create basic reports.
Be proficient in computer usage and in Microsoft Office products.