Hospitality Summer Intern
Horseshoe Bay Resort•Tulsa, OK
About The Position
The Front Desk Intern supports the Front Office team in delivering exceptional guest service. This role provides hands-on experience in hotel operations, guest relations, and administrative responsibilities while developing hospitality and customer service skills in a fast-paced environment.
Requirements
- Currently enrolled in or recently graduated from a Hospitality, Business, or related program
- Strong communication and interpersonal skills
- Positive attitude with a willingness to learn
- Basic computer skills (Microsoft Office preferred)
- Ability to multitask and work in a fast-paced environment
Nice To Haves
- Gain knowledge of hotel property management systems (PMS)
- Develop customer service and communication skills
- Understand hotel operations and interdepartmental coordination
- Learn problem-solving and conflict resolution techniques
Responsibilities
- Greet and welcome guests in a friendly, professional manner
- Assist with guest check-in and check-out processes
- Respond to guest inquiries, requests, and concerns promptly
- Answer and direct phone calls using proper etiquette
- Maintain accurate guest records and reservations in the property management system
- Support daily front desk operations and administrative tasks
- Coordinate with housekeeping and maintenance to ensure guest satisfaction
- Assist with handling guest complaints and escalating when necessary
- Maintain a clean, organized, and professional front desk area
- Follow all hotel policies, procedures, and brand standards
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What This Job Offers
Career Level
Intern
Education Level
Associate degree
