Hospitality Specialist Lead

K2 Services • Dallas, TX

4d • $28

About The Position

The Lead Hospitality Specialist at Opensity Solutions is responsible for overseeing daily operations and ensuring exceptional client service delivery within the hospitality team. This role involves leading and developing a dedicated team, fostering strong client relationships, and maintaining high standards of professional etiquette and efficiency.

Requirements

• Proven experience in a supervisory or leadership role within the hospitality industry.
• Demonstrated expertise in Client Service and Customer Relationship Management.
• Exceptional Interpersonal Communication and Written Communication skills.
• Strong capabilities in People Leadership and Team Development.
• Proficiency in Office Administration and Supervisory Management.
• A strong commitment to Professional Etiquette and Professional Collaboration.
• Highly Detail-Oriented with excellent organizational skills.
• Experience in Relationship Building and Site Management.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Responsibilities

• Lead, mentor, and develop a team of hospitality professionals, ensuring high performance and a positive work environment through effective People Leadership and Team Development.
• Manage daily hospitality operations, including scheduling, resource allocation, and adherence to service standards, utilizing strong Supervisory Management skills.
• Build and maintain robust client relationships through proactive Relationship Building and effective Customer Relationship Management.
• Ensure outstanding Client Service delivery, addressing client needs and concerns with professionalism and efficiency.
• Oversee Office Administration tasks relevant to hospitality operations, ensuring smooth workflow and organization.
• Collaborate effectively with various departments and stakeholders, demonstrating strong Professional Collaboration and Interpersonal Communication skills.
• Conduct Site Management activities to ensure facilities are well-maintained and meet service expectations.
• Maintain impeccable Professional Etiquette and ensure the team upholds the highest standards of conduct and presentation.
• Demonstrate strong Written Communication skills for reports, correspondence, and internal communications.
• Exhibit a Detail-Oriented approach to all tasks, ensuring accuracy and precision in service delivery and administrative duties.

Benefits

• Eligible for an annual bonus
• Equal Opportunity Employer
• Commitment to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law.
• Does not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed