Hospitality Specialist

Bradley Arant Boult Cummings LLP•Birmingham, AL

12d

About The Position

This position reports to the Office Services Manager and supports the daily operations of the office by assisting the Hospitality Manager and Facilities Maintenance Specialist in maintaining a clean, organized, and professional environment for attorneys, business professionals, and clients. The position helps ensure all spaces are well-maintained, welcoming, and operating efficiently while upholding the professionalism and discretion expected in a legal environment.

Requirements

Previous experience in hospitality, guest services, front desk, or professional services environment (law firm or corporate office preferred)
Ability to move approximately up to 25 lbs. unassisted
Ability to move larger items and heavier weights with assistance
Ability to bend, kneel, stand, lift and perform physical labor repetitively
Dependable transportation, proof of auto insurance, and a good driving record
Ability to work unusual hours, nights and/or weekends
Proficient in Microsoft Outlook, Word and Excel
Excellent oral and written communication skills
High level of professionalism, discretion, and attention to detail
Ability to multitask and remain composed under pressure
Strong time-management skills and ability to multi-task
Strong client service focus and ability to work effectively in a team environment
Self-motivation and ability to work with minimal supervision

Responsibilities

Ensure conference rooms are prepared and presentable for meetings and client visits
Assist with setting up catering orders for meetings, events, and firm functions
Set up and break down meeting spaces, including seating, refreshments, and other supplies as needed
Maintain communal areas, meeting and hospitality areas, and vacant offices to high cleanliness and presentation standards
Prepare and maintain guest offices, ensuring cleanliness and set ups meet presentation standards, and reporting facility needs to the Facilities Maintenance Specialist
Assist with cleaning and setting up offices for new hires and then resetting after departures
Assist with scheduling and maintaining office cleanliness for attorneys and business professionals
Assist with routine cleaning of office and breakroom equipment and reporting leaks or issues to Facilities Maintenance Specialist
Assist with monitoring hospitality supplies in common areas
Monitor and stock copy centers on a routine basis
Clean and stock beverage stations on other floors as necessary
Assist with coordinating and executing firm events and client receptions
Assist with local hospitality runs as necessary
Maintain client confidentiality and discretion at all times
Uphold firm policies, security procedures, and professional standards
Represent the firm’s brand and values through appearance, communication, and conduct
Other duties, as assigned