Hospitality Services Manager

Aramark • Kamloops 1, BC

2d • CA$60,471 - CA$76,385

About The Position

Aramark Canada is looking for a Hospitality Services Manager who will be responsible for the full operation of foodservices, housekeeping, and resident laundry in a multi service environment that includes Long Term Care, Daily Assisted Living. The Hospitality Services Manager is responsible for the food and facilities contract and its financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and clients. Leads departments of all services managed. Establishes and maintains effective working relationship with other departments to provide unified experience for residents, visitors, clients and employees. Aramark Healthcare redefines the patient experience by providing industry-leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, they create environments where caregivers and patients can relax, recharge, and recover. Their services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond.

Requirements

• CSNM Designation Required (or willing to obtain)
• Requires 5+year’s progressive experience managing operations with $1 - $2 million financial and operational responsibility.
• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.

Nice To Haves

• Bachelor's Degree or Diploma in Food Service & Nutrition Management is an asset.
• Multi-service experience would be considered an asset.
• Healthcare Food Service management, Environmental, Facility engineering role in large complex site preferred.
• Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset.
• P&L accountability and/or contract-managed service experience is desirable.
• Experience in Unionized establishments site preferred.

Responsibilities

• Plans, administers and directs all unit activities related to food, facilities service.
• Ensures compliance to food safety, sanitation, and overall workplace safety standards.
• Interacts with Client Management and maintains effective client and residents relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for all hospitality Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.
• Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
• Manages the facilities staff on all shifts in the performance of their work schedules to ensure adherence to established departmental cleaning and infection control standards.
• Assists with the establishment of housekeeping and Laundry standards and develops work schedules for applicable areas of the facility.
• Develops operational component forecasts and can explain variances. Responsible for component's accounting functions.
• Ensures compliance with all contract obligations.
• Performs/delegates monthly Food Safe Audit (Food Safety and Fundamentals).
• Performs/delegates monthly Qualtrics targets.
• Performs/delegates monthly Housekeeping and Laundry Audits (Facility Fit Pro – FFP).
• Performs/delegates monthly Safe Briefs, Safe Observations, JHSC Meetings and Workplace Inspections.

Benefits

• Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Enjoy discounts on everyday products and services to make life more affordable.
• Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Clear career path planning and development opportunities tailored to your skills and aspirations.
• We are deeply committed to providing a safe, healthy, and positive work environment for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager