HOSPITALITY SERVICES DIRECTOR

Compass Group•Philadelphia, PA

2d•$85,000 - $90,000•Hybrid

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Hospitality Services Director is responsible for creating and maintaining a welcoming, professional, and service-oriented environment within a corporate setting. This role blends strategic leadership with operational oversight to ensure that all hospitality services—from reception to event coordination—align with the company’s brand and service standards. Will manage two locations within driving distance of one another.

Requirements

Has the ability to think quickly, analytically, strategically, and accurately.
Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal).
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors.
Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite.
Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical, and committed to maintaining a high degree of confidentiality.
A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
Experience managing multi department operations in a high energy, high volume customer service operation either in corporate or luxury hospitality.
Ability to use analytical skills for measuring business potential and value to the client.
Has developed large teams and delivered structured service excellence trainings to enhance experience.
Proven track record on leadership development, and business growth.

Responsibilities

Leads, manages and inspires a diverse team to provide elevated service to clients and guests.
Support onsite operations focusing on lobby, reception, catering and conference services.
Closely manages all activity related to visitors, meetings, and events.
Ensures all decisions are weighed for risk/reward and short/long term implications and thoroughly communicated with the client.
Drives and develops self and team towards building strong relationships with client(s) and achievement of KPIs (profitability, safety, engagement, etc.).
Recruit, train, and coach hospitality staff to deliver exceptional service.
Champions development, performance evaluations, succession planning.
Can support all functions of the Workplace operations.
Assist with creating a collaborative environment amongst the team.
Develop a close partnership with local clients to align on strategy.
Communicate effectively with ambassadors, displaying accuracy and attention to detail both in verbal and written communications.
Partner with Hospitality Manager on weekly staffing schedule.
Ensures all team members adhere to Flik and client policies.
Assist in making space reservations using an online tool and escorting guests throughout the office.
Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and pantries.
Carry out instructions for security, fire, health and safety guidelines.
Partner with building management on HVAC, security, and maintenance.
Analyze operational data and guest feedback to drive continuous improvement.
General administrative support.
Other duties as assigned.