Supervisor, Hospitality Services

NYU Langone Health • Mineola, NY

1d • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. The Supervisor, Hospitality Services manages staff and assists with activities necessary for the effective functioning of the department. This role is responsible for directing, facilitating, and evaluating the work performance of all personnel within a defined assigned area.

Requirements

• Bachelor's degree required or equivalent combination of education and experience.
• 1 - 2 years Hospitality or related experience.
• Ability to read, write and speak English.
• Good communication (both oral and written), interpersonal, customer service skills.
• Basic computer skills.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Some College.
• 3 - 5 years Hospitality experience in a Health care environment.

Responsibilities

• Performs other duties as assigned
• Plans work schedules and assigns adequate staff to ensure excellent service for all areas of the facility while reducing unnecessary overtime.
• Ensures that all equipment is maintained and operational and monitors use of supplies.
• Conducts staff training and ensures staff compliance with annual requirements.
• Assists with interviewing and new staff for the department.
• Evaluates and disciplines personnel as outlined by WUH standards.
• Abides with all WUH policies procedures and regulatory guidelines.
• Supports co-workers in accomplishment of daily activities and tasks necessary for meeting facility needs.
• Conducts/participates in staff meetings and communicates policy and procedures with employees to promote consistency in department.
• Conducts daily rounds and evaluates facility and staff performance.
• Assists with the coordination of Hospitality work projects with other departments.
• Communicates effectively with department and employees and responds to issues that may cause problems and/or refers these issues through proper chain of command utilizing the escalation policy.
• Documents legibly.
• Completes required reports.
• Utilizes appropriate communication in all interactions: demonstrates proper phone and email etiquette.
• Evaluates employee performance through established standards and competencies.
• Communicates issues or recommendations for improvement to the Director and/or Manager.
• Utilizes operating systems established for Hospitality Services department and WUH.
• Understands and utilizes bed tracking program for efficient patient flow.
• Follows all safety practices for and provides a safe environment for staff, visitors, and patients.
• Adheres to regulatory requirements as per Joint Commission, HIPPA, and State Department of Health Regulatory Standards, inclusive of waste management procedures.
• Utilize communication systems made available, i.e., beeper, phone, etc. to effectively communicate all service requirements are met in a timely manner.
• Monitors and supports program designed for team cleaning practices to improve patient room cleaning and service while monitoring patient flow throughout the institution.
• Responds to Environment Of Care (EOC) issues as directed by Manager or Director of Hospitality Services.
• Evaluates and measures cleaning standards to meet hospitality services performance through daily quality checks.
• Shares and utilizes data from customer satisfaction along with Press Ganey reports to educate staff to higher services standards.
• Promotes Winthrop Hospitality and service culture programs, i.e., RELATE and Words that Work.

Benefits

• financial security benefits
• generous time-off program
• employee resources groups for peer support
• holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level