Hospitality & Safety Specialist (Nashville or Clarksville, TN)

Brightli•Nashville, TN

13d•Hybrid

About The Position

The Hospitality & Safety Specialist supports both clients and staff to promote health, safety, and a welcoming environment throughout the organization. This role upholds Centerstone’s commitment to providing a safe, inclusive, and respectful atmosphere while performing critical safety-related functions in alignment with operational guidelines and professional ethical standards.

Requirements

High School Diploma, GED, or equivalent preferred
Experience working with diverse populations across the lifespan preferred
Crisis intervention experience strongly preferred
Ability to work flexible hours, including evenings, weekends, and on-call as needed
Strong written, verbal, in-person, and virtual communication skills
Customer service-oriented with strong interpersonal abilities
Ability to interpret safety rules, procedures, and operational guidelines
Ability to write reports and communicate effectively with diverse audiences
Strong problem-solving and decision-making skills in structured environments
Ability to establish relationships through phone and in-person interactions
Ability to follow direction, work independently, and accept feedback

Responsibilities

Serve as the first point of contact by greeting all clients, visitors, and staff promptly, courteously, and professionally
Provide assistance, directions, and information to support ease of navigation and comfort
Address client concerns and resolve issues effectively to ensure a positive experience
Contribute to maintaining a therapeutic, welcoming environment that supports transformation
Conduct ongoing threat assessments and enforce safety measures
Monitor the environment and intervene in unsafe situations
Respond to emergencies and apply crisis prevention and de-escalation techniques
Support and promote a safe work environment for staff, clients, and visitors
Continually assess and enhance the perception of safety, respect, and belonging
Participate as an active member of the treatment team
Attend and contribute to required meetings, including shift changes and staff meetings
Support operational needs such as data collection, program evaluation, and other initiatives
Perform additional duties as assigned by the Facilities Leadership Team
Function in accordance with operational guidelines and professional code of ethics
Engage in ongoing reflective practice and self-regulation of behavior and emotions
Participate in staff development and performance evaluation processes
Demonstrate and promote trauma-informed care and crisis intervention best practices
Model professionalism and positive behaviors at all times
Foster a culture of belonging through cultural awareness, respect, and sensitivity
Build strong relationships with clients and staff through empathy and communication
Support a sense of community, respect, and connection throughout the facility