Hospitality Representative

Trinity Health•Muskegon, MI

13h•Onsite

About The Position

This is a part-time position with rotating shifts, serving as relief coverage on any day of the week. The role involves variable shift coverage needs, with shifts ranging from 5a to 1:30p, 7a to 3:30p, or 11a to 3p. The Hospitality Representative will communicate and collaborate with patients, visitors, and families in a professional and helpful manner, acknowledging and greeting them warmly at the main desk. They will provide accurate information and directions, de-escalate concerns related to safety guidelines, and maintain a clean environment. The role also includes answering phone calls, assisting staff with directions, and escorting patients/families when necessary.

Requirements

High school diploma or equivalent combination of experience and education.
Two years guest/customer services experience.
Ability to work w/interruptions while maintaining an excellent customer focus.
Organizational and multi-tasking skills.
Attentive to detail.
Professional presence and vocabulary.
Pleasant and helpful demeanor.
Self-directed and ability to exercise independent judgment.
Team player.
Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation.
Ability to use other software required to perform essential functions.
Standing for long periods of time (up to 80% of shift).
Ability to walk, bend and stoop.
Use of computer, keyboard and phone.
Ability to push guest or patient in wheelchair.

Nice To Haves

Associates degree in business or related field.

Responsibilities

Communicates and collaborates with patients, visitors and families in a professional and helpful manner.
Acknowledges and greets people in a warm and inviting manner as they approach the main desk.
Gives accurate information and directions to patients, visitors and families.
De-escalates patient and visitor concerns related to safety guidelines in place and escalate those concerns to the appropriate resources, if needed.
Maintains a clean environment through routine cleaning of entrance and screening tables as needed.
Answers phone calls in a warm and inviting manner and patches calls to appropriate staff.
Works with staff assisting in directions and assigning patient/family escort when necessary.