Hospitality Program Assistant

Ivy Tech Community College • Bloomington, IN

1d • Onsite

About The Position

Ivy Tech Bloomington campus is searching for part time help to support the daily operations of the student run coffee shop and assist with the promotion of the Hospitality Program through social media and marketing activities. Typical Hours: 20 hours per week, including occasional evenings or special events as needed. This position pays $15.75/hr Position Summary The Hospitality Program Assistant supports the daily operations of the student-run coffee shop and assists with the promotion of the Hospitality Program through social media and marketing activities. This role provides students with practical hospitality, customer service, and business operations experience while helping create a welcoming environment for guests and increasing engagement with current and prospective students.

Requirements

• Ability to manage day-to-day operations of a student-run coffee shop.
• Proficiency in opening and closing procedures.
• Skill in preparing and serving coffee, beverages, and light food items.
• Capability to provide exceptional customer service.
• Ability to monitor inventory levels and communicate needs.
• Knowledge of cleanliness, organization, and food safety standards.
• Experience operating point-of-sale (POS) systems and maintaining records.
• Ability to train and coordinate student workers and volunteers.
• Skills in supporting promotions, special events, and customer engagement.
• Ability to collaborate with faculty and staff.
• Understanding of institutional branding and communication guidelines for social media.
• Experience assisting with program events, recruiting, and community outreach.
• Ability to provide administrative support, including organizing materials and maintaining records.
• Professional representation of the Hospitality Program.

Responsibilities

• Manage the day-to-day operations of the student-run coffee shop.
• Open and close the coffee shop according to established procedures.
• Prepare and serve coffee, beverages, and light food items while maintaining quality and consistency standards.
• Provide exceptional customer service to students, employees, and community visitors.
• Monitor inventory levels and assist lab tech by providing information on what supplies and merchandise need to be purchased.
• Maintain cleanliness, organization, and food safety standards throughout the coffee shop.
• Operate and reconcile point-of-sale (POS) transactions and maintain accurate records.
• Assist with training and coordinating student workers and volunteers.
• Support coffee shop promotions, special events, and customer engagement activities.
• Collaborate with faculty and staff to highlight program achievements and upcoming activities.
• Ensure social media content aligns with institutional branding and communication guidelines.
• Assist with hospitality program events, recruiting activities, and community outreach efforts.
• Provide administrative support as needed, including organizing materials and maintaining records.
• Represent the Hospitality Program in a professional and positive manner.
• Perform other related duties as assigned.

Benefits

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Fee remission for employees, spouses, and legal dependents

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed