Hospitality & Operations Director

Eterniti • Barcelona, CT

7d • Hybrid

About The Position

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4 brand), Bo House (our 5 & palace brand) and Verbier Exclusive (20 chalets in Verbier). Our guests can discover our properties in more than 20 exceptional destinations across Europe and North America. We are a fast-growing company generating around €100M in annual revenue, backed by more than €50M raised from top-tier investors. Join us at a pivotal moment, with the ambition and the means to keep raising the bar. We are looking for a talented Hospitality & Operations Director to join our dynamic team, at our Barcelona office.

Requirements

• Solid experience leading multi-site hospitality and/or operations, ideally across several countries: at least 7 years.
• Entrepreneurial spirit: proactive and constructive at all times; thrive in a fast-paced environment.
• Natural people leader who develops teams and raises the bar on quality and service.
• Successfully managed teams before.
• Positive attitude and great interpersonal skills.
• Enjoy working with others.
• Comfortable steering performance with data and dashboards, and strong with digital tools and AI.
• Fluent French and English (spoken and written).
• Willing to travel regularly across our destinations.
• Hold a valid driving licence.
• Can work in the EU without visa sponsorship.

Nice To Haves

• Spanish language proficiency.
• Experience with Mews (our PMS) and Notion.

Responsibilities

• Lead and manage the Emerald Stay operations across all destinations: Oversee on-site operations in France, Switzerland and Spain; manage our Heads of Field Operations and our General Management in Corsica.
• Oversee centralised operations and sales at our head office in Barcelona; manage our Director of Sales & Guest Relations.
• Oversee owner relations at our head office; manage our Owner Relations Manager.
• Oversee revenue management and distribution at our head office; manage our Head of Distribution & Revenue Management.
• Conduct quality checks, ensuring our standards are met everywhere, all the time.
• Stock management and amenities ordering across destinations.
• Organise and deliver the bi-annual training of seasonal teams.
• Lead operational and development projects: Challenge the operational efficiency of our systems and processes, participate to prototyping solutions, and act as a change manager when required (e.g. easier access to information for on-site teams)
• Drive cross-functional initiatives and projects.
• Drive cross-company initiatives and projects with Jewels (i.e. companies we have acquired) operating under the brand Emerald Stay to harmonise and optimise the client experience.
• Oversee branded elements and their consistent roll-out on site.
• Support business-development projects as needed.
• Lead new organic destination launches, from readiness to first guests.
• Own, monitor and act on the operational dashboards to steer performance across destinations.
• Prepare the operations slides for our board meetings.
• Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved in other projects, in line with your qualifications.

Benefits

• Flexible work environment: flexible home office policy (office on Tuesdays and Wednesdays, rest is flexible).
• 15 days yearly of remote work from wherever you’d like.
• Flexible benefits card for food, transport, or health insurance.
• Discount on Emerald stays during specific periods, on selected properties.
• Regular team outings and events.
• External coaching for supervisor level and above.
• Anniversary perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed